Items you should not bring
- Illegal drugs of any kind. Please do not put our captains at risk.
- Aerosol sunscreen. This stuff goes everywhere and makes the decks slippery. It is also not nearly as effective as a good high SPF lotion.
- Hard liquor
Boats are inherently wet; We highly recommend bringing a waterproof dry bag for items that you wish to keep from getting wet. We highly recommend not bringing any unnecessary items. Key West Pro Guides and its affiliates shall not be liable or responsible for any loss, expense, damage, or inconvenience which results directly or indirectly from any act or failure to act whether negligent or otherwise relating to any activity offered by Key West Pro Guides and its affiliates.
In the rare case that the guide and/or boat you have been scheduled with is unable or unavailable to run your trip, Key West Pro Guides reserves the right to assign a similar boat and/or Captain to run your charter. If this is the case, you will be notified as soon as possible via e-mail or the contact number provided by you to inform you of the change. We make every possible effort to make sure this doesn’t happen and rest assured that whomever you are rescheduled with is a member of the Pro Guides and an outstanding captain.
Our Florida Keys weather can be a real challenge to forecast. TV forecasts generated from Miami are often misleading and incorrect for our area and waters. We rely on the official NOAA marine forecast that can differ greatly from land-based forecast. The daily 5pm NOAA Marine forecast is generally quite accurate however, all weather decisions are made solely by the captain on the morning of the charter.
Our policy reads should the wind at Sand Key Lighthouse, sanf1, exceed 25 knots sustained or in the event your captain determines the weather is unsuitable for your day on the water (i.e. numerous thunderstorms or tropical advisories for our area), they reserve the right to postpone or cancel the trip. Should this be the case you will receive a full refund of your deposit. If your trip is cancelled due to inclement weather, you must have a Charter Cancellation Number in order to request a full refund. This number can only be issued by Key West Pro Guides and is unique to your reservation.
Weather cancellations are determined by the Captain. We do not cancel charters due to light rain. Daily light rains are common place throughout the tropics. Captains always take this into consideration planning your day around potential adverse locations. Best advice is to plan accordingly, bring a light rain jacket.
Seasickness (motion discomfort) may or may not affect people differently. We do not want this to happen to you, so we advise to take precautions!
If you are planning an inshore trip, seasickness is very unlikely. However, if you are going offshore, you should definitely consider some form of medication, patch and/or wrist band to help prevent seasickness. The most common motion sickness products are Bonine (preferred by most guests) and Dramamine. We have found that taking a dose before the evening before your charter and a dose first thing in the morning helps tremendously.
The evening before your charter, take it easy! Key West is known for being a party town. Save the celebration for the night after your charter. Avoid excessive drinking and staying up late, we see this as the #1 cause of seasickness.
Should your charter ask to return early because of seasickness, you will be responsible for full payment of your reserved charter, regardless of length of time spent on the water or remaining on the charter. There will be no refund of the charter deposit due to a trip being terminated early due to seasickness.
Here at Key West Pro Guides, we are an elite team of owner-operator guides that are in very high demand. We understand that unforeseen situations may arise beyond anyone’s control that affect travel plans. We believe in a fair approach to cancellations; our cancellation policy is such that it both protects the livelihoods of our guides in the unfortunate event that a scheduled charter must be cancelled and, in some situations, allows you to apply deposits from cancelled trips towards future bookings.
This policy reflects the rights and position of Key West Pro Guides and therefore applies to all of our fishing charters.
Only your Captain may cancel your charter within 24 hours of scheduled charter date due to weather or mechanical breakdown without potential penalty or forfeiture of deposit. Should your captain cancel the charter you will be issued a “Charter Cancellation Number”. This number is unique to your reservation.
Notification of cancellation outside of 48 hours of your charter date must be made by email to [email protected] or by calling 305-296-6602.
Notification of cancellation inside of 48 hours of your charter date must be made directly with the captain. Captains’ cell phone numbers are stated on your confirmation letter.
We retain all correspondence and document all phone calls as part of the reservation/cancellation process. When contacting us regarding a cancellation, be certain you receive and then retain a “Charter Cancellation Number” from our agent as this may be required at a later time. This number is unique to your reservation.
Charter(s) cancelled prior to 15 days minimum of scheduled charter date:
Your Deposit will be 100% refunded.
Charter(s) cancelled 14 days to within 48 hours prior to scheduled charter date:
Result in loss of Deposit* and a $200.00 Cancellation Fee to offset expenses and loss of opportunity for Captain(s) affected**.
Charter(s) cancelled with less than “48 hours” or in the event of a “No-Show” for scheduled charter date:
Result in forfeiture of Deposit plus remaining “Charter Balance” to offset expenses occurred and loss of opportunity for Captain(s) affected.
Any and all subsequent charters that are cancelled will be subject to our cancellation policy as stated above.
* We will retain your deposit however, verses a forfeiture of the deposit due to your charter cancellation, we will honor the deposit amount making it available for your use on a future charter for a period of one year. Deposits held in this manner are non-transferrable and must be applied to like charter reservation.
We believe this to be a fair and reasonable gesture on our part, proving once again customer service is our highest priority. Our hopes are you will have an opportunity to experience our services at a future date. You will receive an email confirming the credit with a cancellation number for future reference. We trust you find this an equitable resolution for all parties concerned in this unfortunate situation.
** We immediately attempt to reschedule the affected captain(s) with the highest priority. In the event we successfully reschedule the affected captain(s) “Cancellation Fees” are refunded.
Key West Pro Guides operates year-round with a group of professional full time fishing guides. When scheduling a fishing trip with one of us, we ask that you please try to avoid rescheduling or canceling your fishing trip as this creates booking and scheduling conflicts within the guide service. Below is our deposit and cancellation policy. This policy reflects the rights of Key West Pro Guides and applies to all our fishing trips.
A 20% deposit is required for all fishing trips. We accept both checks and credit cards. If sending a check, please make it payable to: Key West Pro Guides, 5130 U.S. Highway 1, Key West, FL. 33040
If you wish to pay your deposit with a credit card, we accept American Express, Visa or MasterCard. A deposit of 20% will be applied at the time of your booking reservation. This deposit reserves your guide for a specified trip length on a particular day. A confirmation letter will then be emailed to you, confirming your trip with Key West Pro Guides. The remaining balance will be due in full at the end of your trip. All credit card deposits appear as Key West Pro Guides, LLC. on your credit card statement.
To settle the balance of your trip after a great day on the water, we accept, cash, personal checks and last but not least, Visa or MasterCard. If using a credit card, you must present the card in person after the trip for settlement. We cannot use the credit card information used to reserve your charter for final payment, without that card being present. Credit card transactions will be subject to a 4% convenience fee. This fee helps to recouping costs incurred with processing credit card transactions. All checks must be drawn on a U.S. bank.